Shipping

How long does shipping take?

Shipping usually takes 4-7 business days, and processing your order takes 2-4 business days.

Do you offer international shipping?

Yes, we do offer international shipping! However, shipping costs are calculated based on the region's rate at checkout.

Can I track my order?

Absolutely! You can track your order directly on our website by visiting the Order Tracking page.

Returns & Refunds

What is your return policy?

Customers can return their products for free within 30 days of purchase. To learn more, please check our Return Policy.

How do I request a refund?

To request a refund, simply fill out our Contact Form or email us at info@drbiotherm.com.

What if I receive a damaged or defective product?

If you receive a damaged or defective item, email us at info@drbiotherm.com with photo proof, and we will send you a replacement 100% free.

Quality Control

How do you ensure product quality?

Our products are 3rd-party lab tested in a USA-certified facility to ensure purity, potency, and safety. You can learn more in our Safe & Clean Standards section.

Are your products tested in an FDA facility?

Yes, our products are manufactured in an FDA-registered facility under strict quality control. Read more in our Safe & Clean Standards.

General

What makes Dr. BioTherm products unique?

Dr. BioTherm is committed to scientifically backed formulations, using high-quality ingredients to support your health.

Are your products backed by research?

Yes! Our formulations are developed based on the latest scientific research and clinical studies to ensure effectiveness.

How can I contact customer support?

You can reach us by email at info@drbiotherm.com or through our Contact Form on our website.